Last updated: March 8, 2025

Privacy Policy

11rox (“we”, “us”, or “our”) respects your privacy. This Privacy Policy describes how we collect, use, and protect information when you use our websites, applications (“Apps”), and games (“Games”). Please read it carefully.

If you are under the age of consent in your jurisdiction (for example, under 13 in the US), please read this policy with a parent or guardian and obtain their consent before using our Apps or Games.

1. What information we collect and how we use it

We aim to collect only what is reasonably necessary to provide and improve our services.

(a) Information you give us

  • Account information: Email address, username, and password when you create an account, so we can provide and secure your account.
  • Communications: Messages you send to support or feedback forms, so we can respond and improve our services.

(b) Information we collect automatically

When you use our Apps, Games, or website, we may automatically collect data that does not directly identify you but may identify your device. This can include:

  • IP address and broad location (e.g. country or city)
  • Usage data: game progress, play time, achievements, and error or crash reports
  • Device information: device type, model, OS, and language, to operate and improve our services and fix technical issues

(c) Information from third parties

We may receive information from advertising partners and analytics providers as described in the Advertising section below.

2. Advertising in our Apps and Games

To offer our Apps and Games free or at low cost, we may show ads through third-party ad partners. Some partners may use device identifiers (e.g. IDFA on iOS) for ad relevance. We configure partner technologies to limit data collection where possible.

You can limit ad tracking via your device’s privacy settings (e.g. “Limit Ad Tracking” on iOS or “Opt out of Ads Personalization” on Android).

3. Do we share your information?

We do not sell your personal information. We may share or allow collection of information only in these situations:

  • Service providers: With vendors who help us operate our Apps, Games, and website (e.g. hosting, analytics, support), under strict confidentiality.
  • Legal and safety: When required by law, or to protect rights, safety, or property, or to address fraud or violations of our terms.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, with notice and, where required, your consent.

4. How we protect your information

We use technical and organizational measures (such as encryption, access controls, and secure channels) to protect your information against unauthorized access, loss, or misuse.

No transmission over the internet is completely secure. We encourage you to use strong passwords and keep your account details private.

5. Parental rights

Parents can at any time:

  • Refuse further collection of their child’s personal information
  • Request deletion of personal information we hold (which may result in account deletion)
  • Request access to or correction of their child’s information by logging into the account or contacting us

Contact us at the email below for any such request.

6. Your rights

Depending on where you live, you may have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (account and related services may be affected)
  • Opt-out of sale: We do not sell personal information; if that changes, we will provide an opt-out
  • Object or restrict: In certain jurisdictions (e.g. EEA), object to or restrict certain processing

To exercise these rights, contact us at the email below. We may need to verify your identity. EEA and UK residents may also have the right to lodge a complaint with a supervisory authority.

7. How long we keep your information

We keep your information only as long as needed to provide our services, comply with law, or resolve disputes. After that, we delete or anonymize it.

8. International transfer

Our servers and service providers may be located outside your country. By using our services, you consent to the transfer and processing of your information in those locations. We use appropriate safeguards (e.g. standard contractual clauses) where required by law.

9. Contact us

For questions about this Privacy Policy or to exercise your rights, contact us:

Email: privacy@11rox.com

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version with a new “Last updated” date. For material changes, we may notify you by email or a notice in our Apps or Games. We encourage you to review this policy periodically.

Still have questions? Contact us.